Question 1

Do you offer shoe repair services?

Accepted Answer

Yes, we offer repair services for Manidi shoes that are damaged or need stitching due to a production issue. However, we do not repair shoes that are old or worn out from regular use.

Question 2

Can I order custom-made shoes?

Accepted Answer

At the moment, we do not offer custom-made sandals. However, you can explore and purchase from our wide range of ready-made designs available in our store. Each pair is crafted with care and style to suit different tastes.

Question 3

Do you use real leather, and is it sources locally?

Accepted Answer

Yes, we work with high-quality leather. Some of our products are made from pure leather, while others use PU (faux) leather. We source part of our leather locally from Rwandan tanneries, while the rest is imported to ensure we maintain a wide range of quality and texture for different product design

Question 4

Are Manidi shoes handmade?

Accepted Answer

Yes. Every pair of Manidi shoes is handmade with precision and attention to detail by skilled Rwandan artisans using quality materials.

Question 5

How can I place an order?

Accepted Answer

You can place your order directly through our website, Call us or Dm us on Instagram, or visit our store in person. Our team is always ready to assist you.

Question 6

How long does it take to receive my order?

Accepted Answer

Orders within Kigali are usually delivered within 24 hours. For upcountry deliveries, it can take2 days depending on your location.

Question 7

Do you deliver outside Kigali?

Accepted Answer

We deliver within Kigali and to upcountry locations across Rwanda. We currently do not offer international shipping.

Question 8

How can I pay for my order?

Accepted Answer

• Online orders: We accept Mobile Money and card payments only. We deliver once payment has been processed.
• In-store purchases: We accept Mobile Money, card, and cash payments. Please note that we do not accept cash on delivery.

Question 9

Do you sell in bulk or wholesale?

Accepted Answer

No, we only sell retail. Each customer receives the same attention to detail and quality service for every purchase.

Frequently Asked Questions (FAQ)