Frequently Asked Questions (FAQ)

Yes, we offer repair services for Manidi shoes that are damaged or need stitching due to a production issue. However, we do not repair shoes that are old or worn out from regular use.

At the moment, we do not offer custom-made sandals. However, you can explore and purchase from our wide range of ready-made designs available in our store. Each pair is crafted with care and style to suit different tastes.

Yes, we work with high-quality leather. Some of our products are made from pure leather, while others use PU (faux) leather. We source part of our leather locally from Rwandan tanneries, while the rest is imported to ensure we maintain a wide range of quality and texture for different product design

Yes. Every pair of Manidi shoes is handmade with precision and attention to detail by skilled Rwandan artisans using quality materials.

You can place your order directly through our website, Call us or Dm us on Instagram, or visit our store in person. Our team is always ready to assist you.

Orders within Kigali are usually delivered within 24 hours. For upcountry deliveries, it can take2 days depending on your location.

We deliver within Kigali and to upcountry locations across Rwanda. We currently do not offer international shipping.

• Online orders: We accept Mobile Money and card payments only. We deliver once payment has been processed.

• In-store purchases: We accept Mobile Money, card, and cash payments. Please note that we do not accept cash on delivery.

No, we only sell retail. Each customer receives the same attention to detail and quality service for every purchase.